Contacts charges

Contacts charges (19 May 2021)

Contacts charges are subject to change. LOOP will notify clients whenever contacts charges are updated. These charges are platform fees and therefore cannot be discounted.

Initial setup and cleanup fees

Starter (Monthly)

– SGD 150 setup and cleanup fee

– Includes up to 200 contacts free

– SGD 70 for every additional 1,000 contacts over 200 contacts (cleanup fee)

FGM (Monthly)

– SGD 150 setup and cleanup fee

– Includes up to 300 contacts free

– SGD 70 for every additional 1,000 contacts over 300 contacts (cleanup fee)

Starter & FGM (Annual)

– SGD 150 setup and cleanup fee

– Includes up to 500 contacts free

– SGD 70 for every additional 1,000 contacts over 500 contacts (cleanup fee)

EduSales (Monthly only)

-No setup fee

– Includes up to 500 contacts free

– SGD 70 for every additional 1,000 contacts over 500 contacts (cleanup fee)

Retainer

– No setup fee

– No free contacts

– SGD 70 for every 1,000 contacts (cleanup fee)

Cleanup fees for subsequent additions to your database

Starter (Monthly), FGM (Monthly), Starter & FGM (Annual), EduSales (Monthly only), Retainer

SGD 70 for every 1,000 new contacts (cleanup fee)

Contacts overage charges for databases with less than 2,000 contacts

Overage fees are tabulated on the last day of every month and added to the following month’s invoice. Overage fees cannot be discounted as these are platform costs.

Starter (Monthly)

– Includes up to 200 contacts free

– SGD 15 for every additional 100 contacts over 200 contacts (overage fee)

FGM (Monthly)

– Includes up to 300 contacts free

– SGD 15 for every additional 100 contacts over 300 contacts (overage fee)

Starter & FGM (Annual), EduSales (Monthly only)

– Includes up to 500 contacts free

– SGD 15 for every additional 100 contacts over 500 contacts (overage fee)

Retainer

SGD 15 for every 100 contacts

Contacts overage charges for databases with 2,000 or more contacts

Overage fees are tabulated on the last day of every month and added to the following month’s invoice. Overage fees cannot be discounted as these are platform costs.

 

Starter (Monthly), FGM (Monthly), Starter & FGM (Annual), EduSales (Monthly only), Retainer

2,000-4,999 additional contacts over free included contacts limit

SGD 30 per 1,000 contacts

5,000-9,999 additional contacts over free included contacts limit 

SGD 25 per 1,000 contacts

10,000-19,999 additional contacts over free included contacts limit

SGD 20 per 1,000 contacts

20,000-29,999 additional contacts over free included contacts limit

SGD 15 per 1,000 contacts

 

Projects

Setup fee 

SGD 150 

 

Cleanup fee 

SGD 70 per 1,000 contacts (initial and subsequent)

 

No free contacts

 

Base cost SGD 99 per month (fixed, time-based subscription for 1 month – platform cost):

  • No limit on numbers of emails sent
  • Access to platform portal (add contacts, manage campaigns, view reports)
  • Reputation management and complaint handling 
  • PDPA and GDPR compliant portal

 

Send management, per email SGD 99:

  • Includes build or ready content provided by client
  • Excludes proofreading and copywriting 
  • Client may choose to manage send themselves instead of purchasing SGD 98 managed send

 

Contact charges tiers

 

1-999 contacts

SGD 15 per 100 contacts

 

1,000-4,999 contacts 

SGD 30 per 1,000 contacts

 

5,000-9,999 contacts 

SGD 25 per 1,000 contacts

 

10,000-19,999 contacts 

SGD 20 per 1,000 contacts

 

20,000-29,999 contacts 

SGD 15 per 1,000 contacts

 

  1. Project clients will be locked into whichever tier they select at the beginning of the project. 
  2. Any subsequent contacts added that go over the tier limit will be counted as overage. 
  3. Subsequent reductions in contact numbers that bring the total below the tier limit will also not change the locked-in tier, and project clients will be charged according to the original tier.

Last Updated on 19 May 2021

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